We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Proof of postage does not cost anything, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit.Ĥ8 O'Shanassy Street, Sunbury VIC 3429, Australia. Please obtain a proof of postage from the Post Office when you send your item to us. Please package the item securely and include inside the package your order number, name and address. Products that have clumped or hardened.Īll postage charges that incur with change of mind returns is at your expense. Products with NO seal (Please note, seal can can come off with the lid as its opened for the first time, this is very common.) There are certain situations where we will will get the manufacturer involved in the matter. Unless Instructed, please do not send your purchase back to the manufacturer if you want us to resolve the case. To complete your return, please contact us via require a receipt or proof of purchase such as an order number. Some health and personal care items such as towels & accessories. Perishable goods such as food and drinks cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Sometimes, we order something and simply change your mind, we got you. If you have any concerns or queries please contact us so we can help resolve any issues. Underneath please find the formal policies for refunds.
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